ITIL4 Foundation (ILFN4)

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What Will You Learn?

  • ITIL 4 Full course
  • ITIL Foundation Introduction
  • ITIL Foundation Service Strategy ( SS )
  • ITIL Foundation Service Design ( SD )
  • ITIL Foundation Service Transition ( ST )
  • Service Foundation Operation & management ( SOM )
  • ITIL Foundation Continual Service Improvement ( CSI )
  • Welcome to ITIL 4
  • Introduction
  • Key concepts of service management
  • The four dimensions of service management
  • The ITIL service value system
  • ITIL management practices

Course Content