What Will You Learn?

• ITIL 4 Full course
• ITIL Foundation Introduction
• ITIL Foundation Service Strategy ( SS )
• ITIL Foundation Service Design ( SD )
• ITIL Foundation Service Transition ( ST )
• Service Foundation Operation & management ( SOM )
• ITIL Foundation Continual Service Improvement ( CSI )
• Welcome to ITIL 4
• Introduction
• Key concepts of service management
• The four dimensions of service management
• The ITIL service value system
• ITIL management practices